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Privacy Policy and Security Statement

FIRST BATTERY – a Division of METINDUSTRIAL (PTY) LIMITED (“FNB”) is committed to respecting the privacy of your personal data.  FNB has created this Security and Privacy Statement in order to communicate its intent to you as user of this website and to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.

You shall be able to explore the majority of the services offered on this website without FNB collecting any identifiable information from you. For the purpose of business communications, administration and transacting FNB may collect and use personal information, for example your name, address, telephone number, e-mail and / or account details. This shall enable FNB to:-

i. Respond to queries or requests submitted by you;
ii. Process orders;
iii. Resolve problems with goods and services supplied.

FNB shall collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer. Mostly this is done by completing an online form.


FNB may store some information (commonly known as a “cookie”) or your computer when you visit our website.  This enables FNB to recognize you during subsequent visits.  The type of information gathered is non-personal (such as the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully).

FNB’S implemented technology, policies and processes are aimed at protecting the confidentiality, integrity and availability of your personal information.  FNB shall update and refine these measures on an ongoing basis. Please note that FNB cannot be held responsible for the privacy policies and practices of other websites that you may access using hyperlinks from FNB’S website.  FNB recommends that you carefully check the policy of each website you visit and that you contact that specific company if you have any concerns or questions.  Please be aware that Internet communications are inherently insecure unless they have been encrypted.  Your communications may be routed through any number of countries before reaching FNB’S website.  FNB therefore assumes no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond FNB’S control.

FNB does not distribute any of your personal information to third parties; unless it’s required to deliver products or services requested by you. In addition, FNB shall not sell your personal information to third parties, unless you give us your specific written permission to do so. For example, FNB may disclose your data to a credit card company to obtain payment for a purchase you initiated with FNB.  It may also be necessary to pass on your data to a supplier who shall deliver any ordered product. In addition, FNB may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws.

Monitoring or recording of your telephone calls, e-mails or SMS’s may take place for business purposes to the extent permitted by law, such as for example quality control, detecting fraud and training for the purposes of marketing and improving services. However, in these situations, FNB shall not disclose information that could be used to personally identify you.

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